FAQ

Q: Is a long-term contract required for home cleaning service?
A: Not at all. IITD is happy to earn your business any time you want to use us. We do offer regular cleaning and maintenance programs for those who want to enjoy our services on a regular basis, or you can enter reservations into our system via your owner login.

Q: What towns do you service?
A: Because we are based out of Breckenridge, IITD can service any size property in Breck. We offer our services for all other Summit County cities (Frisco, Dillon, Silverthorne, Copper, and Keystone) based on the size of commercial space, or independent property.

Q: Are you insured?
A: Yes, we are fully licensed and insured. If you’d like to see proof of our insurance during your in-home consultation, please ask.  Liability insurance protects you and covers the cost of repairs for any damages to your home or property if caused by an IITD employee.

Q: Do you provide your own cleaning products and supplies?
A: Yes. Your cleaning fee includes the cost of supplies and the use of our equipment. Some clients have particular wishes when it comes to cleaning certain pieces of furniture or areas. If you prefer that we use one of your products for a particular application, just let us know.

Q: Is it okay to have special needs?
A: Absolutely. In striving to maintain a good relationship with our clients, we feel that communication is critical. Please email us to let us know if you want us to pay special attention to an area during a cleaning, or to offer suggestions, compliments, or complaints. For special requests that may involve more time than normally scheduled, please call our office at 970.223.1805 at least 72 hours before your service.

Q: What if I would like something cleaned that is not part of your regular service?
A: That’s perfectly fine—we are happy to accommodate special requests. Contact us at 970.223.1805 for more information about specific cleaning projects.

Q: Will I have the same cleaning professionals each visit?
A: We make every effort to send the same team each time. We know how important it is to have someone you know and trust cleaning your home. However, occasionally we make substitutions due to vacations or illness.

Q: How many people will clean my home?
A: The size of the team depends on the size of your home and its condition. For smaller homes, we send one person. The most common team size is two members. For larger homes or jobs, we use two to four people.

Q: What are your prices/rates?
A: Once we know a few details, such as the size of your home, its condition, whether you have pets, and a little about your needs and lifestyle, we will provide you a custom, detailed quote. Our initial consultation is completely free, so please call us at 970.223.1805 to arrange a time for us to give you an accurate cleaning quote.

Q: What if my cleaning falls on a holiday?
A: We understand that Summit County is in the heart of a vacation industry. As such, we do clean on all holidays excepting Thanksgiving Day and Christmas Day. If a clean must occur during those days, we will do all we can to accommodate you. If your schedule cleaning falls on a holiday that and you would prefer to reschedule, please email us to make other arrangements.

Q: What days and hours do you work?
A: Our work hours vary depending on the services you need. For vacation rentals, we typically work 10 am – 4 pm to accommodate for check-outs and check-ins. For commercial properties, we typically clean in the evening time. For second homeowners, we can start as early as 9 am.

Q: How and when do I pay for my cleaning service?
A: We want to make your experience with us as easy as possible, so you never have to worry about leaving us cash or a check for your service. We bill just once per month. We post your owner statement that you may view via your owner’s login by the 20th of the following month. It details all cleans and maintenance items that we have done. We then take auto-payment via your checking or savings account of choice.

Q: Is IITD a franchise?
A: No, IITD is a locally owned and operated company.

Q: What should we do with our pets while you are cleaning our home?
A: Some of our clients have pets. Our employees love pets and are happy to have them around, as long as the pets feel the same way! Before we start cleaning your home, we’d like to meet your pets first, if possible, so they are familiar with us when we arrive for our first clean.

Q: How do you handle maintenance calls?
A: Owners call us with any issues they may have.  If our team is able to provide service, we will certainly do so.  Sometimes issues may be best serviced by a licensed professional, such as an electrician, but we are happy to assist you in making that decision.